Shipping policy
How long it takes for shipping?
It takes 5-15 working days for shipping and delivery. Please note that this estimation excludes local holidays. And given certain unavoidable causes (e.g., customs clearance), or misinformation (e.g., incorrect address or contact information), there may be a delay. In any case, we will give you a tracking number of your order to make sure that you can monitor the movement of your package. You can also contact our customer service (business@damze.net) so we can also help from our side.
How can I track my order?
Our team will track the logistics and send you weekly updates.
What if I haven't received my package after 20 days?
Any of the following circumstances might lead to delivery failures:
- You have missed the calls from the courier multiple times.
- The contact number you left is wrong or invalid.
- The shipping address you left is wrong or invalid.
If the delivery failed due to any of the causes above, please contact us as soon as possible with the correct contact number/address and the time available for re-delivery.
A delay might also occur due to certain causes beyond our control:
- The flight is canceled.
- The custom service office is on holiday.
- The local customs staff, shipping or logistics companies are going on strike or stop working.
What if my package is lost or damaged?
If you find the package is damaged, please contact our customer service within 7 days after acknowledging the receipt. If the freight company lost track of your package, we will arrange re-shipping as soon as possible.